Returns & Refund Policy
30-Day Skin Harmony Promise: Your comfort and confidence come first.
The 30-Day Skin Harmony Guarantee
Skincare requires consistency to show visible results. If you have used an iBEAUCO product as directed for at least 14 days and are not fully satisfied with how your skin feels, reach out within 30 days of delivery. We will issue a direct product replacement or store credit.
1. Damaged or Defective Items in Transit
In the rare event that your product arrives damaged, leaking, or with broken safety seals:
- Take clear photos or a short unboxing video of the outer parcel and damaged bottle.
- Email our concierge at support@ibeauco.com within 48 hours of delivery.
- We will arrange a free reverse pickup and dispatch a brand new replacement immediately with zero extra charges.
2. Hygiene & Safety Return Requirements
Due to strict microbiological purity and cosmetic safety standards, we cannot accept physical returns of opened or substantially consumed skincare bottles for direct restocking. This protects all our customers from contaminated skincare batches.
Unopened, unused products with intact holographic security seals may be returned within 14 days of receipt for a 100% refund to your original payment method.
3. Refund Processing Timelines
- Prepaid Orders (UPI / NetBanking / Cards): Refund is initiated within 24 hours of approval and reflects in your bank account in 4 – 7 business days.
- Cash on Delivery (COD): Refund is transferred directly via NEFT/IMPS or issued as instant iBEAUCO store credit tokens.
Operated by iBeauco Private Limited. For inquiries, contact support@ibeauco.com.